[Scope of Service]

BuckyShop Shopping Agent Site helps you purchase from designated third-party platforms. However, we are not liable for any risks related to products on any third-party platforms.
BuckyShop Shopping Agent Site only helps you purchase from the designated third-party platforms. However, we are not liable for any risks related to issues such as infringement and quality of the products nor assume any liabilities arising therefrom. We will provide multiple inspections, communication, confirmation, and after-sales coordination during your shopping journey to protect your interests. If you need to purchase something from a third-party platform without any confirmed sources, you may not order it, or it may not be shipped. The result is subject to verification and feedback from our staff.

[How to Buy]

It is a two-step process: Purchasing + Shipping, with two payments! We suggest you estimate the international shipping fee before placing an order.
[Step 1] You pay the cost of products and the shipping cost incurred in mainland China, and then we purchase for you. The purchased items will be sent to the forwarding warehouse for free 14-day storage after stock-in. Please submit them for shipment within 14 days, or they will be destroyed.
[Step 2] Pay the international shipping fee before the parcel ships overseas. For self-parcel submission, you shall select the shipping line after product stock-in with parcels generated.

[Logistics Risks]

Third-party couriers will handle the shipping of your purchased items, which is subject to customs policy restrictions and logistics risks. You need to assess and bear all risks yourself.
As a service platform, BuckyShop Shopping Agent Site provides parcel delivery service by integrating various third-party couriers. However, we are not liable for any risks due to customs policies and uncontrollable factors in cross-border shipping, e.g., confiscation, damage, loss, delivery delay in peak season, etc. We will help you in risk estimation to minimize the loss by taking measures like timely risk alerts and continuously improved shipping insurance.

International shipping fee is based on a combination of your product's actual chargeable weight and the logistics line that you choose to ship to your country.
We have two kinds of Parcel Submission Option
1、Parcel Submit By Self
We'll provide lines as per your order info, and you can select any line that suits you best; meanwhile, you can also add value-added services based on the characteristics of the products, and we will ship the parcel after such services are completed.
2、 Parcel Submit by Expert
Shipping Expert Service is a value-added service offered by buckyshop Warehouse Team. It is designed to provide users with an optimal packaging solution according to product characteristics (paid service.)

>> You can Use [Shipping Fee Calculator] to quote your shipping fee.
>> Once your Order is shipped, you can check you order history on User Center.

Shipping Experts Submitted Service is a value-added service offered by buckyshop Warehouse Team. It is designed to provide users with the best packaging and reinforcing solution according to product features and submit the packages for the users.
Why do I need Shipping Experts Submitted Service?
1. If you are not so clear about the product features;
2. If you know nothing about parcel reinforcements;
3. If you have personalized requirements for parcel reinforcement;
4. If you are looking for an optimal packaging and shipping solution to avoid increasing shipping fees due to parcel reinforcement;
5. If you need the final weight and volume of the parcel and would like the data to be a reference for route selection before submitting parcels.
Those are where Shipping Experts Submitted Service can help!

Don’t worry, as long as your items are legal, we will try our best to provide the best advices we can to you. Some special items might have different limitations due to the countries policy. Please contact our customer service team for more help.

After the items arrive at the warehouse, our specialist will check their appearance, color, severe damage, stain, size, model, version, etc. (for clothes, the remarks you leave or the final mordification shall prevail, and the inspection is done according to the size on the label and tag, and is not applicable to inconstencies like color difference and wrong size).
For special items (e.g. electronics/digital), our specialist will only check their appearance and for missing accessories and can't power them on to check for quality issues.

First of all, the most important reason is we have our buyers to recommend and inspect the products quality for you to make your shopping experience safer and easier. Our experts will communicate with customers before any questionable items have been sent out in terms of any returns or refunds. We will try our best to avoid any unsatisfied results occurred, when receiving unexpected products, in terms of money and time wasting. In addition，with the rapid development of Chinese economy, it is very common to see more appealing, innovative and quality products made in China.

Taobao is only an e-commerce platform for a single seller to sell their products overseas. In contrast, we are a service provider. The most obvious distinctions are detailed inspection services, combined delivery services, and after-sales services.
We will inspect items for our customers in order to reduce the chance of returns or unsatisfied. Last but not the least, our fabulous customer services are incredible and irreplaceable as our customer service will solve any problems regarding to the items and delivery. Taobao cannot provide this incredible service but we can. To sum up, we are not like Taobao for being an online commerce platform, but we provide services and responsible for our customers in order to become the reliable friends with our users.

Of course you can, we have established great relationships with logistics companies and we can provide sea transportation service . By using our services, we will recommend the most suitable shipping option for your items with the most reasonable cost.

If you have paid successfully but payment page shows payment failure, you can contact our online customer service and provide the relevant transaction details. We will verify it for you.

Common reasons of payment failure：
1. If you have entered the wrong information when paying, then payment may be declined.
2. If payment is declined due to the browser issue, please clear the Cookies and retry. If it is still not working, please use other browser.